Jobs > Operational Coordinator

Operational Coordinator

Functions
  • The coordination of a team of fifteen IT professionals
    • Manage Customer Service Requests
      • Management of requests for intervention
      • Management of customer technical complaints
    • Manage schedules
      • Manage the agendas (recurring interventions, reactive, projects, ...)
      • Manage holidays
      • Manage schedules
    • Manage Incidents
      • Computer problems management
      • Management of customer complaints
    • Tirelessly improving the team's overall efficiency
      • Development of the use of internal tools: CRM, eMonitoring, centralized management, ...
      • Expanded Management of Remotely Managed Services
    • Animate, train and supervise
      • Supervision of recurring and reactive interventions
      • Managing and running weekly team meetings
      • Monitor the evolution of IT professionals
      • Annual Change Interviews
      • Ensuring the evolution of skills and qualifications
  • The management of mini projects
    • Analyze needs
    • Assess resources
    • Plan
    • Launch Briefing with Customer
    • Coordination and monitoring
    • Debriefing (on-site)
  • Quality control
    • Recurring interventions
      • Quality check post projects
      • Annual RV for major customers
    • Mini projects
    • Procedures and documentation
  • The strategy
    • Manage development and improvement strategies
    • Participation in the Management Committee

Technical skills
  • An analytical mind for problem management
  • Excellent stress management
  • Easy and acertive communication
  • An excellent command of the office tools is indispensable: Windows, Ms-Office, ...
  • Knowledge of computer technologies is a major asset: Network infrastructure, firewall, TCP-IP, cloud (Office365 and Google Suite), Windows Server, ...

General qualifications
  • An interest if not a passion for computing
  • Conviviality and rigorous ethics are two essential qualities
  • Humor is an indispensable quality.
  • Assume the functions of authority tactfully.
  • Good management and resistance to stress

Experience

Experience of at least 5 years in a coordination and project management function is essential

Languages
  • Excellent command of French both written and verbal
  • Fluency in English, a B2 level is desired, B1 + minimum

The job
  • The mission is assured at our head office in Wavre
  • The job requires some travel to customers, mainly in Brussels

Contact-us

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